Subject: Tech Support Candidate - chandan keshri
From: chandan keshri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 12:48:41 -0500

| | Tech Support Test

Name | chandan keshri
E-mail | [email-masked]
Phone Number | (+91) 9889120443
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
networking domain

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharati airtel | Network support | | 28k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart My Device. Many basic problems can be solved simply by restarting the device. ...
2-Trying to Sure the Internet Connection Works on my computer....
3-it could be one of the following situations: Webhost server is blocking the IP address of my ISP. ... Or LAN/Firewall is blocking the webhost server.
4- Proxy error may also occur.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Press and hold the Power button
2-Start to search a pairing devices
3-Trying to complete the pairing devices

What according to you makes you a good candidate for customer service or technical support job? | According to me going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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