Subject: Tech Support Candidate - Kailash Chand Dhyani Dhyani
From: Kailash Chand Dhyani Dhyani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 12:42:49 -0500

| | Tech Support Test

Name | Kailash Chand Dhyani Dhyani
E-mail | [email-masked]
Phone Number | (91) 9205621089
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior associate cht support technical US process | | 22k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will make sure first, I am not using VPN protection with my wifi network. If yes, VPN needs to be turned off.

2. I will try refreshing the page, entering URL again, close the browser and launch again.

3. I must check if I am able to open the same page on different browser, if yes, the browser software I was using earlier should be updated, go to the browser settings, clear cache and cookies, once done, I must check again.

4. After that, if the issue is still unresolved, I should turn off my PC and unplug the wifi router at the same time, I will plug in back both after 60 seconds and check again

5. What error is mentioned on the page, network related error or any specific error code, so that we can troubleshoot accordingly via google source or error code specific
troubleshooting given on www.ndtv.com support pages.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker by pressing power button.
2.  Tap on bluetooth button on speaker.

3.  On your phone, Tap on settings, select bluetooth,

4. Toggle the bluetooth option to turn on.

5. Tap on scan.

6. Tap on your bluetooth speaker name appearing in the list.

7  Tap pair.

What according to you makes you a good candidate for customer service or technical support job?

I listen to the customers issue first.

I do make probe to the customer to locate where system is lacking.

To the point, reply without delay.

I prefer smart work always, i.e research in our knowledge tools provided in the system before selecting the sort and perfect troubleshooting rather than a long way.

Softskills and locating the correct troubleshooting is must while working in tecnical support!

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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