Subject: Dutch Language Test - Aayush Chaudhary
From: Aayush Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 11:50:46 -0500

| | Foreign Language Screening Test

Name | Aayush Chaudhary    /  (+91) 9212577955    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mam/Sir,

We understand your concern and we truly apologies for the inconvenience this caused. However, We just checked the details for this order#9643039489 and found that the delivery executive once tried to deliver the product and you were not available. So you rescheduled the delivery. Hence as per your request we have forwarded your request to deliver the product to within next 24-48 hours. As a token of apology we've also added 10% coupon to your account.
We have also taken your feedback for the delivery executive. Once again we apologoies for the inconvenience.

Please feel free to contact us again. If you have any further questions.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mam/Sir,

We totally understand your concern and we really apologies for the inconvenience caused to you. As you had received the wrong color of the product from our side and faced so many issues regarding exchange. However, We just checked the details for you and found that you had placed the order for blie trouser but received different. So we have raised a complaint on your behalf and forwarded it to the concerned team. Now our team will lokk into this matter and we'll get back to you with and update on or before 22nd of November,2020. As you're a valuable customer and faced so many issues, so as a token of apology we have added 10% off coupon into your account. Once again we apologies for the whole issue.

Please feel free to contact us again, if you have any further questions.

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