Subject: Tech Support Candidate - RAJIV MOHAN
From: RAJIV MOHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 11:08:16 -0500

| | Tech Support Test

Name | RAJIV MOHAN
E-mail | [email-masked]
Phone Number | (729) 0841918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector-19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Panacea | Senior Executive | 12-06-2020 | 36800
Previous Employer 1 | IGL | Executive | 31-08-2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart my device,
2) Check whether the internet connection working or not.
3) Check whether the issue is with only a particular site or with all websites. Sometimes it might be an issue with the web browser.
4) Whether the website stands the regional internet policies.
5) Checking firewall permissions , device firewall is blocking it from getting access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to Settings, Connections, Bluetooth option, Switch on the Bluetooth in Mobile phone.
2) Switch on the Power option of Bluetooth speaker, its Bluetooth by default will send permissions to connect the nearby receiving device.
3) In the Bluetooth search bar, the speaker device name will be flashed, Click and allow the device name to connect.
4) Successful connection will intimate the user with sound.

What according to you makes you a good candidate for customer service or technical support job?

The primary thing is your communication skills.
Being a technical support person, one must be in command of all technical aspects required for the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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