Subject: Tech Support Candidate - Shivam Hakoo
From: Shivam Hakoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 08:43:55 -0500

| | Tech Support Test

Name | Shivam Hakoo
E-mail | [email-masked]
Phone Number | (+91) 8668297038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Sector 23
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Technical Support Associate | 9th September 2020 | 20430
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check if I'm connected to any active internet connection or not.
If yes
Then I'll check it any different browser if same issue persists then there might be issue with the website or the server is down for the website.
Or else I'll check it in private mode as well if not working then I can also check the same in safe mode with networking.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I'll turn on my phone's bluetooth and it should be discoverable to all the devices.
Then I'll pair the bluetooth speaker to my mobile  phone.
After pairing it'll get connected to mobile phone automatically.

What according to you makes you a good candidate for customer service or technical support job?

Because I have that ability and good technical skills.
My probing skills are good without that no one can identify the problem.
And most importantly is how you communicate to your client.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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