Subject: Tech Support Candidate - Devendra Chhajed
From: Devendra Chhajed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 08:34:59 -0500

| | Tech Support Test

Name | Devendra Chhajed
E-mail | [email-masked]
Phone Number | (424001) 7249810961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dhule, Maharashtra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance jio | Feild engineer | Working | 22500
Previous Employer 1 | Airtel | Feild engineer | Sept 2019 | 22700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Site given access on the PC or not.
internet connection is working properly or not.
Troubleshoot IP's is correct or not.
Copy link and check on other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Power on Bluetooth of Bluetooth speaker
2)Power on Bluetooth of phone
3)search for device for pairing with phone
4)device paired and connected to phone

What according to you makes you a good candidate for customer service or technical support job? | Preparation of work,properly communication,continuously followup for support,time management,make correct statements,ready to engage situations for remotely support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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