Subject: Tech Support Candidate - Uday Kumar
From: Uday Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 06:56:33 -0500

| | Tech Support Test

Name | Uday Kumar
E-mail | [email-masked]
Phone Number | (91) 9154018566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Visakhapatnam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Klatechsoft | Recruitment specialist | NA | 17500
Previous Employer 1 | Concentrix dakshbservices | customer support executive | 30/05/2020 | 15000
Previous Employer 2 | Na | NA | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check whether the internet network is good or not and if it is eveything fine i will delete the cached data and cookies than i will close the browser and refresh the system and will open the broswer with a fresh tab and will try it and if still not solved i will raise a request to the website through customer email address to check it from back end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the bluetooth speaker
switch to pairing mode
Open bluetooth in our mobile and start searching for available connections
select the bluetooth name of the speaker and pair it
which will pair succesfully and shows a notification connected to our device

What according to you makes you a good candidate for customer service or technical support job? | Who has good problem solving, understanding the customer problem, well versed interaction, Liable to the company policies and terms, protecting internal data, experience in technical tools with computers will help to make a good candidate dor customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |