Subject: Tech Support Candidate - Parminder Singh
From: Parminder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 06:36:22 -0500

| | Tech Support Test

Name | Parminder Singh
E-mail | [email-masked]
Phone Number | (50) 6348001
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dubai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
TCP/IP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Goldstate Hotels | Asst IT Manager | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check  wifi/Lan cable internet connection
2. if wifi connection, disconnect and reconnect
3. if lan connection try to insert lan cable property
4. if all okay from above then check the router/ap

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on the bluetooth and check for available devices
2. once the device is found on the list click connect

What according to you makes you a good candidate for customer service or technical support job? | Understand the issue and listen to minute details provided by the customer. Make sure that customer does not feel embarrassed if the issue is small. And use simple words to make the customer understand as he/she may not be technically sound.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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