Subject: Tech Support Candidate - Abhishek Jaiswal
From: Abhishek Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 06:27:53 -0500

| | Tech Support Test

Name | Abhishek Jaiswal
E-mail | [email-masked]
Phone Number | (91) 8174904984
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Digital Tech Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Practitioner | NA | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Double check the website name if it is mentioned properly.

2. Check internet connectivity.

2. Clear Cookies & Cache

3. Clear History

4. Close and restart browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Settings.
2. Search for Bluetooth under Connections or Connections section
3. Toggle on the Bluetooth feature.
4. Tap the Bluetooth icon on the speaker.
5.  It will search automatically the Speaker name.
6. Tap on it and it will ask for pair request.
7. Accept the pair request and it's done.

What according to you makes you a good candidate for customer service or technical support job? | Being Proactive and Smart Worker makes me ahead of crowd. Since I have more than 5 years of experience in Customer Service Role and Semi Tech Support of FireOS Devices in multiple customer support mediums like email, chat and phone support. I have the much desired skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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