Subject: Tech Support Candidate - Ajay Yadav
From: Ajay Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 05:16:24 -0500

| | Tech Support Test

Name | Ajay Yadav
E-mail | [email-masked]
Phone Number | (91) 9650335672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vinculum | Production engg. | - |
Previous Employer 1 | Concentrix | Technical support | March 2020 |
Previous Employer 2 | Hgs | Customer relationship officer | Feb 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would check the internet connectivity first, if that is okay then will try to open URL in other device to check if it is issue with my system only, if it is only device specific then I
Will clear cache cookies
Also check the error I am getting like 404 or gateway time out
Now, I know 404 is common error means url does not exist
403 is I am allowed to acess
I will certainly check the error code and act accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open (turn on) bluetooth, tap pair
Name will reflect on screen and tap on it to connect

What according to you makes you a good candidate for customer service or technical support job? | My experience of around 3.5 yrs in the same field  and confiidence, empathic behavior, that's a must
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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