Subject: Tech Support Candidate - Priti Prerna
From: Priti Prerna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 05:13:35 -0500

| | Tech Support Test

Name | Priti Prerna
E-mail | [email-masked]
Phone Number | (91) 9359901262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Technical Support | NA | 33000
Previous Employer 1 | Capita | Senior Technical Support | 31st July 2019 | 31000
Previous Employer 2 | Inautix | Application Support | 15th December 2018 | 24000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will delete caches and history from the browser.
2) I will try to open a website from the other browser to isolate the issue
3) I will check my internet connectivity access.
4) I will try to open different website to isolate the issue further

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) I will turn on the bluetooth device
2) I wil turn on bluetooth from my mobile
3) I will start searching for new devices
4) Once the bluetooth device appears in search, I will start pairing them.

What according to you makes you a good candidate for customer service or technical support job?

I have 3 years of experience in Technical Support. I have handled international clients in USA and UK.

I have worked on thousands of cases and troublehshooting with them.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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