Subject: Arabic Language Test - Mumtaz Ahmad
From: Mumtaz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 04:48:00 -0500

| | Foreign Language Screening Test

Name | Mumtaz Ahmad     /  (110025) 7291065767    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Firstly I will go through the problems that the customer is facing and I will do my best effort to solve the concerned problem then I will extend my apology to him in case his problem is not resolved.
As far as his cancellation is concerned,I will possibly try to convince him saying that I will get it delivered to you within the given time(24 hours) in order to not cancel the order and I will assure him not to face this problem again in future.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First of all I will apologize to the customer for the misbehaviour on the behalf of my support team requesting that I will try my best to exchange your order and get it delivered to you on time from now onwards,  and I make sure that you will not face such type of problem from my website ahead in future.
I hope you will take it into consideration and keep on shopping as usual.

| |