Subject: Arabic Language Test - Nabeel .
From: Nabeel . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 04:46:17 -0500

| | Foreign Language Screening Test

Name | Nabeel .    /  (96430) 07411    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/ma'am
I apologise that you faced problems because of us and now I assure you that we will improve our service. Your order will be placed within 24 hours in your desire location and you don't need to worry about any type of inconvenience now because your order will be delivered properly this time
I hope you will understand and keep doing order from our website
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/ma'am
I apologise for behalf of our staff And we will help you to exchange your order very soon I apologise from my bottom heart again and assure you to not do this again from us
I hope you will understand and never stop to do shopping from our website
Thank you

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