Subject: Tech Support Candidate - Sonal Gupta
From: Sonal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 04:17:31 -0500

| | Tech Support Test

Name | Sonal Gupta
E-mail | [email-masked]
Phone Number | (91) 9599861909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | CMS it Services | Technical support engineer | 05-03-2020 | 18k
Previous Employer 2 | IBM Info services | Technical support engineer | 27-09-2017 | 13k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps 1:- first check the proxy setting.
Steps 2:- check the url in other browser also
Steps 3:- change exception setting
Steps 4:- enable proxy and then close the browser.
Steps 5:- again open the browser and then check .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Follow mentioned steps to connect Bluetooth speaker to mobile phone

1:- turn on the mobile Bluetooth
2:-turn on speaker's Bluetooth
3:- then pair speaker with mobile after selecting the speaker
Now speaker is connected with Mobile

What according to you makes you a good candidate for customer service or technical support job?

My experience and knowledge about how to handle the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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