Subject: Spanish Language Test - Yogesh Kumar
From: Yogesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 03:16:29 -0500

| | Foreign Language Screening Test

Name | Yogesh Kumar    /  (+91) 9315877736    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Mam,

Hope you are doing good!

I sincerely apologise for the inconvenience you faced in reference to order id 9643039489.

This is to inform you that the delivery did not took place on time due to lockdown in the country. I have placed a special request now to the concerned team and have prioritised the delivery request. Hope delivery will take place on time now.

Regards,
Babycare.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Mam,

Hope you are doing good!

I sincerely apologise for the inconvenience you faced in reference to order id 9643039489.

Certain products doesn’t qualify for exchange or return as per the policy. Hence the support team would have denied for exchange, but don’t you worry i am placing a request for the exchange and the new set of product will be delivered to you shortly and further you can return the existing product to same delivery agent.

Keep shopping and enjoy the services of Amazon.

Regards,
Babycare.com

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