Subject: Arabic Language Test - Vishal kumar Marandi
From: Vishal kumar Marandi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 02:38:56 -0500

| | Foreign Language Screening Test

Name | Vishal kumar Marandi    /  (91) 7462029268    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
I’m sorry to know that your shipment hasn’t arrived yet.

I’ve checked our records and see that there was a delay in shipping your order. Unfortunately, the estimate delivery date for your order has been not updated to reflect the change. We typically notify customers whenever such delay occurs, and I sincerely apologise that you were not notified in this case.

I apologise for the inconvenience you experienced

We hope to see you again soon.
Thank you for your patience.
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

I’m sorry to know about the problem with your order that you have received the different colour. I can see you are a valuable customer of amazon since a long time and placed a lot of order, we will not let bear any loss to our valuable customers, so please be assured I will certainly help you out with possible resolutions.
I am issuing the refund for the wrong item you received.

I’m sorry for the inappropriate behaviour of the associate.

I’ve forwarded your feedback to relevant team and they’ll take an appropriate action.

Thank you for bringing this to our notice.
Team Amazon

| |