Subject: Tech Support Candidate - Kumar Satya Prakash
From: Kumar Satya Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 02:06:29 -0500

| | Tech Support Test

Name | Kumar Satya Prakash
E-mail | [email-masked]
Phone Number | (00) 8750955117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teradata | Technical Support Specialist | 30th October 2020 | 65000-70000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It depends upon the error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch ON Bluetooth in mobile
2.Switch ON Bluetooth speaker.
3.It gets Auto connected

What according to you makes you a good candidate for customer service or technical support job? | I have 4 years of experience in Technical Support role , accepting calls & ServiceNow cases to troubleshoot issues of customers from across the globe in 24x7 environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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