Subject: Tech Support Candidate - Sandeep Singh
From: Sandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 01:17:30 -0500

| | Tech Support Test

Name | Sandeep Singh
E-mail | [email-masked]
Phone Number | (91) 9968500370
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Amazon development center India Pvt Ltd | Customer service associate | 13-08-2020 | 32000
Previous Employer 2 | Ienergizer IT services Pvt Ltd | Senior customer service representative | 16-01-2019 | 23000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I'll check if my computer connected to internet.
I'll check for any error messages if any
If I'm still getting the issue, I'll try to close and re- launch the browser.
If issue still persist, I'll try to check if I can open any other websites
I can try to see antivirus or firewall is blocking the website.
Clear cache and browsing history to see if that helps.
Reintall browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the bluetooth for speaker and mobile phone
Put the speaker bluetooth in pairing mode
Check the list of devices that appeaers on my phone bluetooth
Select the bluetooth speaker from devices and tap connect
If successful, it will say bluetooth paired or connected

What according to you makes you a good candidate for customer service or technical support job?

In customer service industry/ technical support, it's really important to listen and try to fix any issue with the product raised by the user. If someone can provide excellent servicesvlient or customers will really believe in that organisation.So as an customer support associate, I'm the first point of contact for any issues. As I'm representing the company, I'll put my all efforts to provide best customer experience to the user even in impossible situations.
I'm a positive thinker and ready to learn always.
A good team player

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |