Subject: Tech Support Candidate - Ganesh Biahoyi
From: Ganesh Biahoyi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 01:03:11 -0500

| | Tech Support Test

Name | Ganesh Biahoyi
E-mail | [email-masked]
Phone Number | (91) 9818886948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Pyramid IT Consultant | Sr.Analyst | AUG 2018 | 8.5
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st of I'll check is INTERNET connected or not
I can also ask other user, is same site opening or not his/her pc as well, it could be possible that site may down.
Or may be I don't have access to that site/internet
LAN wire could be disconnected.
PC could be out of network.
Domain, issue. PC network card issue, Virus may be lots of other local pc level stuff or Server Access related

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On bluetooth on speaker.
Open Bluetooth on phone, search and get paired/connect and play

What according to you makes you a good candidate for customer service or technical support job? | I have +5 years of professionals work experience in MNC with local/international users support and service. I can easily understand the situation and act accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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