Subject: Tech Support Candidate - Sonu Kumar
From: Sonu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 00:47:00 -0500

| | Tech Support Test

Name | Sonu Kumar
E-mail | [email-masked]
Phone Number | (91) 9716459377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical advisor | 10/06/2020 | 21600
Previous Employer 1 | Teleperformance | TSE | May 2019 | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will clear the cache and cookies of the browser. If the issue didn't get fixed, then we will clear the browsing history. If issue persist then, I will change the browser, as some of the website works only on a particular browser. Sometimes, Antivirus also create problem, I will also try to open the website after disabling the Antivirus. If still issue persist, then I will contact website support team.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, turn on the bluetooth on both devices, then search the speaker bluetooth on the phone. Once you get it, please tap on the name and after getting few access, your bluetooth speaker will get connected to your phone.
What according to you makes you a good candidate for customer service or technical support job? | Customer handling skill, command over technical knowledge, hard working, punctual, quick learner and always learn from the mistake.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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