Subject: French Language Test - Manpreet Kaur
From: Manpreet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 00:23:50 -0500

| | Foreign Language Screening Test

Name | Manpreet Kaur    /  (263153) 8979871207    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mam,
This is Manpreet Kaur this side from Babyshop Team, you have ordered our product. Product no. 9643039489. Firstly we are very sorry for the inconvenience from our side, we are looking the main problem creator here and trying to sort your issue as soon as possible. Kindly give me some time to sort your issue, if not sorted we will provide you the refund for your order and also a heartfelt apology from a courier guy.
Again we apologies for the inconvenience from our side.
Thankyou
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mam,
This is Manpreet Kaur this side from Babyshop Team, you have ordered our product. Product no.9643039489. Firstly we are very sorry for the inconvenience from our side. We will sort your issue as soon as possible and also our support team is also sorry for their not accepted behavior.
Kindly provide me sometime to look into this matter we will contact you in two days.
Thankyu
Manpreet Kaur
Babyshop Team

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