Subject: Arabic Language Test - Musab Surag
From: Musab Surag <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 11:56:02 -0500

| | Foreign Language Screening Test

Name | Musab Surag    /  (+91) 9347033287    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir.
I'm so sorry for what happened and I will make sure that you're going to received your order on the correct time probably there are some mistake from our side and I will try to fix it my self don't worry will never happen again kindly accept our apology..

Thank you sir

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir..
First of all accept our apologies for the misunderstand from our team please forgive our team for lack of respect but this time I will make sure that the team will shipping the correct color that you choose first right away don't worry sir I'm so sorry and we are happy because we are dealing with your company that is a honor for our company...

| |