Subject: French Language Test - Abhilash Babu R
From: Abhilash Babu R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 11:10:00 -0500

| | Foreign Language Screening Test

Name | Abhilash Babu R    /  (91) 8891858856    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Madam,

We would like to apologise for the inconveniences caused.
As per the policy our order will be delivered within 2-3 working days, unfortunately but due to the pandemic situation there has been a delay in the delivery. We assure you to deliver your order asap.

For further information the concerned team will get in touch with you within the next 24 hours. Kindly please be available. We

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Madam,

We would like to apologise for the inconveniences caused.
Your complaint regarding the unprofessional behaviour of support team is escalated to the concerned team.
We assure you that the problem will be resolved.

Also we would like to mention, due to pandemic situation exchange of certain products are not acceptable. Please find the attached document to know about the company policy.

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