Subject: Russian Language Test - SAHIB NARANG
From: SAHIB NARANG <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 09:39:47 -0500

| | Foreign Language Screening Test

Name | SAHIB NARANG    /  (110051) 7835912138    / [email-masked]
Whats your first language | Russian
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Greetings from baby shop team, we have registered your complaint from the id 9643039489, we apologize for the inconvenience that have caused to you by our courier team.I will try to make sure that you get an apology from our courier team for their rude behaviour and I will make sure that the package is delivered as soon as possible and here's a 50% discount coupon on your next order as an composition of the inconvenience that have caused to you by our courier team. Have a good day.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Greetings from baby shop team. We have registered a complaint from ID 9643039489, we apologize that the inconvenience that have caused to you by our support team,I will try to make sure that you get an apology from our support team for their rude behaviour and I will try to get an replacement for your order.I can offer you an 20% discount coupon on your next order as an compensation for the inconvenience that have caused to you. Have a good day.

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