Subject: Tech Support Candidate - Vimal Kumar
From: Vimal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 08:16:28 -0500

| | Tech Support Test

Name | Vimal Kumar
E-mail | [email-masked]
Phone Number | (91) 8384892897
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida SEC -49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teamlease | Service Engineer | | 25 K
Previous Employer 1 | Atriaconvergence technologies | Network Engineer | 5 Sep 2019 | 21K
Previous Employer 2 | Aforeserve.com ltd | Customer Support Engineer | May 2017 | 10K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly check system is connected or not from internet .
2.Check harmful files and delete by typing wind+R
And %temp%
Then ok and select all files and delete.
3.after that confirm to the ISP that the NDTV ip is blocked or not if blocked than they will unblock this and finally website will be open .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.firstly " ON"Mobile phone bluetooth and select blutooth mode of speaker .
2.mobile search automatically near by device .
3 click on Speaker device bluetooth and connect .

What according to you makes you a good candidate for customer service or technical support job? | If Customer is happy then company will also happy so Happy customer ,happy management .Customer is everything for a company if customer gives abuse ,employee ignor that this and do for best solution for  Customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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