Subject: Tech Support Candidate - Akshay Bhatnagar
From: Akshay Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 06:56:16 -0500

| | Tech Support Test

Name | Akshay Bhatnagar
E-mail | [email-masked]
Phone Number | (70117) 35169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 56 , Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Plaxonic Technologies | Technician | 25-March- 2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check the internet connection is stable or not , if internet connection is stable then we have to check that the particular website on other browser if that website is open on other browser , we have to check that particular browser which is not working , then check out the browser proxy settings and if it is not working , the we are going to reset the whole browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth speaker.
2- Turn on the Bluetooth in Mobile.
3- Then scan the Bluetooth device in mobile.
4- If the Bluetooth speaker show their name then click on it.
5- Then the popup message show to pair that device , we have to click yes.

What according to you makes you a good candidate for customer service or technical support job?

1- Follow up the client.
2- Fixed issue as soon as possible.
3- Don't angry to the customer when client is telling something about services.
4- Maintain all the record of that customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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