Subject: Tech Support Candidate - Muzamil Ahmad
From: Muzamil Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 06:33:04 -0500

| | Tech Support Test

Name | Muzamil Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8493820113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra ltd | Associate customer support | 02/05/2020 | 17500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:i will re-try
Step 2:check my internet connection
Step 3:check the website on other system.
Step 4:will troubleshoot my browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:Turn on the bluetooth on both the devices
Step 2: will pair ghe speaker with phone.

What according to you makes you a good candidate for customer service or technical support job?

I have the ability to handle the customers in a pressurised environment.
I will not let customer go without proper solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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