Subject: Tech Support Candidate - Sonika Bajpai
From: Sonika Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 06:00:06 -0500

| | Tech Support Test

Name | Sonika Bajpai
E-mail | [email-masked]
Phone Number | (110096) 8960781713
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I Will check my internet connection  .Then I will Refresh the page after that  if the error still exist. Then I will read the error message and will try to fixed the problem as per the message .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- switch on the Bluetooth speaker
2-switch on the mobile Bluetooth
3- scan for available Bluetooth device
4-start pairing with the Bluetooth speaker
5- paired and connected.

What according to you makes you a good candidate for customer service or technical support job? | Listening to the customer problem very carefully with patience and keep on identifying their problems so that I can  provide best solution to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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