Subject: Arabic Language Test - Mohamed Iliyas Quraishi M
From: Mohamed Iliyas Quraishi M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 05:00:06 -0500

| | Foreign Language Screening Test

Name | Mohamed Iliyas Quraishi M    /  (9500839318) 7845217823    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear costumer,

First of all we thank you for your being customer with our products and additionally we truly sorry about the delaying in delivering your order. we are having meeting with our coordinators regarding this issue and we assure you that we will be taking apt action regarding this and we sincerely apologize for error and inconvenience this delay might have caused you.

Sincerely
Babyshop team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

we sincerely apologize for inconvenience this attitude of our team might have caused you and we take your feedback as a part of introspection for our team's wellness and we obey your feedback and we assure you that we will be sincere towards your concern.

sincerely
Babyshop team

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