Subject: Tech Support Candidate - Khushboo Singh Parmar Khushboo
From: Khushboo Singh Parmar Khushboo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 04:15:17 -0500

| | Tech Support Test

Name | Khushboo Singh Parmar Khushboo
E-mail | [email-masked]
Phone Number | (110) 7838766505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | CSE | 6-10-2018 | 24700
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will simply try to refresh the page.
2- I will check my internet connection.
3- I'll try to open a different website(google) to ses if the internet is working fine.
4- I'll clear the cache and cookies of the browser. After this, I will reopen my web browser.
5-If everything is okay, I will also check my antivirus settings to see if this website has been blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn the speaker on.
2-Go to settings of your phone, then bluetooth settings or touch and hold the Bluetooth icon after swiping down from the top of the screen.
3- Tap pair new device.
4-Tap on the name of the BT device that you want to pair.

What according to you makes you a good candidate for customer service or technical support job?

1. I've worked in a Customer Service profile for almost 2 years and so I understand how to interact properly with a customer.
2. I've good 'Active listening' skills so that a customer doesn't have to repeat him/herself multiple times.
3. I know how to empathize and acknowledge a query properly.
4. I keep working on my laptop and so have got good navigation knowledge which will help me to properly assist a customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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