Subject: Tech Support Candidate - Nitesh Kumar
From: Nitesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 03:45:30 -0500

| | Tech Support Test

Name | Nitesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9452582695
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida secotor 51
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDB financial services | Senior telecalling officer | 21 Dec 2019 | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check with internet connection , if found internet connection is right. We can check the server error occurred, and troubleshoot it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all switch on the bluetooth mode of speaker as well as mobile phone, and then search the bluetooth device in mobile . If found the speaker device connectivity, pairing is required for connection.
What according to you makes you a good candidate for customer service or technical support job? | I have convincing and negotiation skill, customer centric and technical background I have. Problem solving and analytical skill I have.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |