Subject: Tech Support Candidate - Akshit Gupta
From: Akshit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 03:41:27 -0500

| | Tech Support Test

Name | Akshit Gupta
E-mail | [email-masked]
Phone Number | (91) 9891005900
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur city
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm bank | Associate operations | |
Previous Employer 1 | Netambit | Associate operations | |
Previous Employer 2 | Idea cellular | Activation officer | 4 Feb 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This error can occured due to multiple reasons.Here are some steps we will use to resolve this issue.

1. First step we will check our internet connection.It should be working fine.

2. To verify the web address. If we will write a wrong web address then too the web page will not open.

3. If a website is down  then also we will get an error while opening it. We can check whether a website is down for everyone or only for me by visiting "is up.me".

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth of both devices

Look for speaker's bluethooth mac address on mobile

Pair these bluethooths with each other.

After pairing done, one can use it.

What according to you makes you a good candidate for customer service or technical support job? | My ability to resolve customer problems and good experience as a customer service executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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