Subject: Tech Support Candidate - Deepanshu Sharma
From: Deepanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 03:32:40 -0500

| | Tech Support Test

Name | Deepanshu Sharma
E-mail | [email-masked]
Phone Number | (+91) 8979544808
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur City, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fujitsu consulting India private limited | Assistant technical service Engineer | NA | 17000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check the internet connectivity with the customer.
Then after check the internet speed and then after check the browser link if the link is correct if all is ok then after check the proxy sometimes website contains a proxy and our system doesn't allow to open these websites

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to bluetooth section then after click the on tab and then go to the pair tab and then select your appropriate device after that it connects and work
What according to you makes you a good candidate for customer service or technical support job? | Actually everyone is good candidate and no is perfect in their professions evryone learn step by step and through the experience and given their best
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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