Subject: Tech Support Candidate - Vicky Kadian
From: Vicky Kadian <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 03:05:36 -0500

| | Tech Support Test

Name | Vicky Kadian
E-mail | [email-masked]
Phone Number | (91) 7027955800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sec-137
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon India Ltd. | Data Entry Operator | March 2020 | 22000
Previous Employer 1 | Reliance Trends | Computer Operator & Cashier | March 2019 | 15000
Previous Employer 2 | Epson Inc. | Coordinator | Sept 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I will check out my active internet connection established or not, then i will go checking Active data pack bandwidth, if found all clear.

Step 2: I will try open the same website into another web browser. If problem perseus still.

Step 3: Then i will open web browser and clear all cookies and history, and try refreshing website ndtv.com. If still doesn't work.

Step 4: If problem perseus still, then action to be taken as per the error displayed and respond to it accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on BT speaker and set it to BT pairing Mode.

Step 2: Go to BT section in {Settings, Connections, BT} and start scanning nearby Devices.
Step 3: Select the listed BT device to get paired and exit BT menu.

What according to you makes you a good candidate for customer service or technical support job? | I am a tech guy, i love technology learning new things daily and solving problems as of my concern and i am extremely experienced in talking,chatting or interacting with customer executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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