Subject: Tech Support Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 02:54:35 -0500

| | Tech Support Test

Name | Vinay Kumar
E-mail | [email-masked]
Phone Number | (122001) 8130550873
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CSA | Nov 9 2029 | 17k
Previous Employer 1 | Concentrix | Advisor chat | Oct 31, 2018 | 16k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check my internet connection weather it is working or not.
Secondly, i will clear the history and cookies of my browser.
After that I will close my browser and restart it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all i will switch on the bluetooth on my mobile device and switch on the bluetooth speaker.
After that I will search for my bluetooth speaker in my mobile bluetooth settings.
Then i will pair my mobile device with the bluetooth speaker.
After thta it will get connected.

What according to you makes you a good candidate for customer service or technical support job? | According to me for customer service i can be a good candidate because i have already worked in customer service for more than a year and i have a required experience for that .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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