Subject: Tech Support Candidate - Vishal Kumar
From: Vishal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 02:11:28 -0500

| | Tech Support Test

Name | Vishal Kumar
E-mail | [email-masked]
Phone Number | (91) 7870069338
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC technologies | System admin | April5,2020 | 34k
Previous Employer 1 | Paramid soft sol | System administrator | May 2019 | 28k
Previous Employer 2 | Microwev system | Desktop support | June,2017 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

You can clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues. Clearing them–or allowing a website to access cookies–can clear up website load errors.
If your website doesn't open for you, but does open for others, it could be one of the following situations: Webhost server is blocking the IP address of your ISP. ... Your LAN/Firewall is blocking the webhost server IP address. 3rd party filter is blocking the webhost server IP address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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