Subject: French Language Test - Rinia Ghosh
From: Rinia Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 00:19:37 -0500

| | Foreign Language Screening Test

Name | Rinia Ghosh    /  (91) 9073047841    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We apologise for the inconvenience. We are working on this. Please bare with us and give us some time to fix this issue. Your order will reach to you within the given fixed date, if any delay then please accept it due to the pandemic situation.
For any further information contact us @babyshop.com.
Thank you!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We apologise for the inconvenience caused. We are looking after this, and we are going to reach you soon. Please wait for our confirmation mail regarding of your order id 9643039489. For any further query contact us by relying to this mail.
Thank you!

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