Subject: Tech Support Candidate - Himanshu Taneja
From: Himanshu Taneja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 13:38:26 -0500

| | Tech Support Test

Name | Himanshu Taneja
E-mail | [email-masked]
Phone Number | (91) 8699996470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Abohar,Punjab
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Admin | 9 October 2020 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check if internet network is connected or not. Secondly, it might have large traffic on website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth in both speaker and mobile. After that select the speaker model in bluetooth devices in mobile. then enter the pin (by default it is 0000 or 1234) if ask . It will get connected.
What according to you makes you a good candidate for customer service or technical support job? | I have around 2 years of experience as it support admin and network admin in Tata Consultancy Services(TCS).
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |