Subject: Tech Support Candidate - Mithilesh Kumar
From: Mithilesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 11:59:07 -0500

| | Tech Support Test

Name | Mithilesh Kumar
E-mail | [email-masked]
Phone Number | (91) 7007554688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hardoi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Tradesocio India Pvt | Software Support Engineer | 27/03/2020 | 37200
Previous Employer 2 | Broctagon Fintech Group | Officer Tech Suuport | 30/08/2019 | 32000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- First check network stability, if network is not fine then provide good network and if fine fine then

Step 2:- clear all cookies and restart the web browser, if fine then ok if not then

Step 3:- restart system and try again to open website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Set audio setting as Bluetooth in speaker
Step 2:- Go to setting and on  Bluetooth of mobile
Step 3:- search active devices
Step 4:- make pair with audio device

What according to you makes you a good candidate for customer service or technical support job? | Both have on importance in own place but if we compare then i will give preferences to customer service because if customer is happy with your services then he will accept some delay during panic or work-load situation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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