Subject: Chinese Language Test - Kumari Maya
From: Kumari Maya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 09:59:54 -0500

| | Foreign Language Screening Test

Name | Kumari Maya     /  (+91) 8447644423    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma’am,

Please accept my apology on behalf of our company.

I am sorry to learn that your experience with our courier guy was less than satisfactory. We value our customer and exceptional service is always our priority.
I am rising this concern to respective department and I will ensure you that your order will deliver within 24-48 hours.

We will provide you Rs.1000/- coupon for your next order, as a gesture of our gratitude for your patience.
We value you bringing this to our attention.

If you have any questions, please dee free to reach us.

Sincerely
K.Maya
Senior customer support executive
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/ma’am,

It has come to my attention that you weren’t fully satisfied with the purchase of your order id 9643039489 from our company baby shop.
I am sorry that product didn’t same as you ordered, we always ensure that our customer should delight to shop with us in baby shop because we always try to strives for the best customer experience.
In order to make things right I’d like to purpose two solutions:
Solutions 1 : - full refund
Solutions 2 : - gives 72 hours time and we will replace your product which you ordered from the baby shop.

All that you have to do is inform me with what suits you best and leave the rest up to me.

And as you are always shopped with us, that’s why I want to give you little something in return from our company side. Just use code LOYALTY to get a 40% discount in your next purchase upon check out.

Sincerely
K.Maya
Senior customer support Executive

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