Subject: French Language Test - Shagufta Naz
From: Shagufta Naz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 06:36:11 -0500

| | Foreign Language Screening Test

Name | Shagufta Naz    /  (+91) 9650667887    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello madam/sir

We're extremely sorry to know that your order has been delayed by the expected /promised time of delivery. We take full responsibility of the act and we kindly expect you to cope up with us patiently until the issue is resolved.
We ensure to resolve your issue ASAP and an apology letter will be issued on behalf of the misconduct of the delivery guy.

We hope to see you shop without any hinderences in the coming future.

Thanking you

The Babyshop team!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/ madam,

We have acknowledged your complaint and we would like to apologies for any misconduct that took place, also to let you have hastle free shopping we would like to ensure that your complaint has been looked upto and the wrong colour of your trousers were a mistake on our end; which will be exchanged by tomorrow morning with your choice of colour.

Hope you have a good time purchasing from our site.

Thanking you!

The Babyshop team!

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