Subject: Arabic Language Test - Mohammad Sarfaraz Ahmad
From: Mohammad Sarfaraz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 05:15:55 -0500

| | Foreign Language Screening Test

Name | Mohammad Sarfaraz Ahmad    /  (110025) 7678313248    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are extremely sorry for your inconvenience and for what was enacted by our support team.
We always welcome our customer's queries and try to polish up further for your services. We will refine our skills and make it correct and it will be our all possible efforts not happen such a mistake again. With the stipulated time your order will be in your hand. Our customer's queries are our pleasure in our services are hidden in our customer's smiling.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Your inconvenience is regretted we are probe into the matter very seriously and sooner we will get you exact order which is supposed to your interest.
As for as the case is concerned regarding rude behaviour of our support team with ,so we the baby shop team expressing our apology for what was enacted. We always stand for you services and support. World is hidden in our customer's smiling.

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