Subject: Tech Support Candidate - Nasir Rayee
From: Nasir Rayee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 04:34:55 -0500

| | Tech Support Test

Name | Nasir Rayee
E-mail | [email-masked]
Phone Number | (+91) 8273815495
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infiniminds | Desktop support L2 | 25 Dec 20 | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check LAN connectivity
Check IP
If system is getting APPIPA
Run command ipconfig /release ,/renew
Check PAC file and proxy IP
Then check
Get issue resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Powere ON bluetooth speaker.
And open bluetooth on mobile.
Search the list of devices.
Select appropriate device.
And pair the device
Get connected.

What according to you makes you a good candidate for customer service or technical support job? | I have 2 years of experience in same. I supported global users.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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