Subject: Tech Support Candidate - Amatya Kumar
From: Amatya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 04:25:41 -0500

| | Tech Support Test

Name | Amatya Kumar
E-mail | [email-masked]
Phone Number | (91) 6202103286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Advisor | 20th march 2020 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the device.
2. Check if the web browser is updated Or not.
3. Clear cache and clear browsing history.
4. Uninstall and reinstall the web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth on your phone.
2. Start your Bluetooth speaker.
3. You will see Bluetooth speaker option to connect with your phone's Bluetooth.
4. Pair it with your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | In customer service one thing is very important always consider your customers as a king, whatever he/she is saying is always right. Give your 100% in solving customer's query.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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