Subject: Tech Support Candidate - IMRAN KHAN
From: IMRAN KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 04:21:26 -0500

| | Tech Support Test

Name | IMRAN KHAN
E-mail | [email-masked]
Phone Number | (+91) 7800351760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govind Puri New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SSKPC TECHNOSOLUTION PRIVATE LIMITED | Network Engineer | May 2020 | 22000
Previous Employer 1 | Creative Info link pvt Ltd | Customer Support Engineer | March 2018 | 16000
Previous Employer 2 | Apex Services | Desktop Engineer | August 2017 | 11500

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It can be configured on proxy server,
It can be ISP end problem,
It can be internet problem from IP configuration,
It can be disconnected LAN cable

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Speaker bluetooth and pair with the mobile bluetooth then connect to mobile
What according to you makes you a good candidate for customer service or technical support job? | Make the paseensce with customer and talk with and talk with him normal way.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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