Subject: French Language Test - Hasan Suhaib Siddiqui
From: Hasan Suhaib Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 04:18:51 -0500

| | Foreign Language Screening Test

Name | Hasan Suhaib Siddiqui    /  (251327) 8392939662    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Customers),
I am really sorry for what My currier team did on Monday. Their actions were inappropriate, and they failed to show maturity and professionalism to you. Their action distracted others from doing their job.
I am embarrassed by this behavior that is unacceptable to you.  I promise that this event will not happen again in future. I will do my best to make sure that They don’t repeat their bad action. I have learnt from this and the next time I find myself in such a situation or environment, Me and Our currier team will handle it in a mature and professional way.
Again, I am sorry for my currier team bad actions and I hope that you can forgive us. I look forward to (working, learning from) you soon. Please let me know your thoughts about this. You may contact me at (email, phone number) at your convenience.
Sincerely
Rohan (Customer service representative)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [customer name],
Thanks for being patient while we sort this out. After an in-depth discussion with my team, we’ve realized that we’re responsible for these issues. Given the progress we’ve made the in the last weeks. our relationship is extremely important to us, and we never want our errors to set you off track. We want to make sure you’re back on track for meeting your goals ASAP.
We’re very committed to making it right,
Thank you for your patience and understanding,
Customer name

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