Subject: French Language Test - Rebecca Kipgen
From: Rebecca Kipgen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 04:01:33 -0500

| | Foreign Language Screening Test

Name | Rebecca Kipgen    /  (110057) 9108671568    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Miss XYZ

We are really sorry that the Service did not turn out as expected.

We take full responsibility for the issue and the inconvenience it may have caused you.

As we value our customers and exceptional Service is our Priority.

We will work on it to deliver your order by today Evening and I will take personal responsibility to follow up with it.

Nevertheless, we want to continue to provide you with the best service we can, so please accept this coupon for your next purchase on our website.  this 10% coupon for your next order, as a gesture of our gratitude for your patience.

Kind Regards

Baby shop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr XYZ

Please accept my apology on behalf of our company.

It has come to my attention that we have delivered you a wrong order with the purchase of blue we have send you a different color trouser  from our company.

I’m sorry that the Service did not meet your expectations, as Amazon always strives for the best customer experience.

I would like to apologize on behalf of my team for the rude behaviour and late delivery.

We will be working on it to exchange your product at the earliest by tomorrow.

As 1st priotity goes to our customer We have credited your account for the full amount and propose this 10% coupon for your next order, as a gesture of our gratitude for your patience.

We value our customers and ask you to please feel free to continue providing feedback about our services. We look forward to giving you the best service possible.

Sincerely  Xyz

Amazon

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