Subject: Tech Support Candidate - Akshay Kamboj
From: Akshay Kamboj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 03:45:35 -0500

| | Tech Support Test

Name | Akshay Kamboj
E-mail | [email-masked]
Phone Number | (+91) 8446589871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini Sec 17
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture | Associate Software Engineer | 04/08/2018 | 24420
Previous Employer 2 | NIT Delhi | Teaching Assistant | 24/06/2020 | 12400

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. If there is a connection error - I will verify whether the internet connection is able to send data packs or not (by opening some other common website)

2. I will recheck the entered URL.

3. Clear the cookies and cache from the browser.

4. Check for browser security settings ( whether the particular web page is prohibited or under parental lock).

5. For plugin error - I will try to install the missing plugin required for the page to open.

6. Check the settings of internet security applications like anti-virus, firewall etc.

7. If the problem persist - I will try to open the page using a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON the Bluetooth speaker.

2. Open Bluetooth settings on the mobile phone.
a. swipe down notification bar
b. press and hold bluetooth
OR
a. open settings -> bluetooth

3. Tap pair new device/refresh or check available devices.

4. Tap the name of the Bluetooth devices ( it can be speaker's brand name with some random number )

5. That's it, it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

1. I have experience with international (UK) technical support job.

2. Fluent communication skills

3. I have done M.Tech with gold medalist of the batch from NIT Delhi and do have the capability to understand any new technology and concept in few course of time.

4. Being a defense brat, traveled different cities of the country throughout life, which made me highly understanding to people of different kind coming from different background

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |