Subject: Italian Language Test - Ninad Dange
From: Ninad Dange <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 03:38:06 -0500

| | Foreign Language Screening Test

Name | Ninad Dange    /  (+91) 7208701396    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We recieved your mail of inconvenience regarding to the the delivery that you ordered. Firstly, we would like to to apologize for the inconvenience. We will surely look after your query and take strong action against the concerned person.
There must some technical issue regarding the delay of your orders, I will also look forward for fastest delivery of your order.
Thanks and Regards,
Team Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We recieved your mail of inconvenience regarding to the the delivery that you ordered. Firstly, we would like to to apologize for the inconvenience. As you are our frequent customers, it's our prime responsibility to give you the Best service from our end. We will surely look after your query and take strong action against the concerned person.
There must some technical issue or miscommunication regarding the coloursof your orders, I will also look forward for exchange policies and make possible arrangements for fastest delivery of your order.
Thanks and Regards,
Team Babyshop.

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