Subject: German Language Test - Sajal Gandhi
From: Sajal Gandhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 03:22:34 -0500

| | Foreign Language Screening Test

Name | Sajal Gandhi    /  (91) 7906156536    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Resp sir,
We apologize for the inconvenience caused. I have  escalated ur concern to the senior courier department from my end to investigate the issue and confirmed with them that ur order id should reach u within next 24 hrs . On behalf of compensation we will send u a dicount coupon code for your next purchase.
We will do our best that u should not face any such inconvenience in future from our end.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Resp sir
We sincerely  apologize  for all the inconvenience caused to u . We do appreciate that u are a loyal customer of us . I have investigated ur issue from my end and pologize for that. I assure u that ur concern will be sorted out within  next 24 hrs and u will receive  a discount coupon for ur next shopping on our website.
We will do our best that u should not face any inconvenience in future from our end.

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